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| | | --- | | Yes. You will have been emailed a tracking link for your order or this can be found when you log into your account. If you have not received your order within 7 days, or it says it has been delivered and you cannot find it, please let us know at info@kingsseeds.co.nz. To make a cla...
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Can you send orders to PO Box addresses?
| | | --- | | Yes we can. Our delivery is non-signature. Just enter your address details at checkout. | -
| | | --- | | Seed can only be collected from our warehouse at 189 Wharawhara Rd, Katikati. Select Click n Collect at the checkout. Click n Collect does not apply for collection at any Kings Seeds stockists nationwide. |
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| | | --- | | We do not currently offer free shipping. Every time you shop with us you will earn loyalty points and these can be redeemed for free shipping. Find out more here. |
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How long will it take to get my order?
| | | --- | | We aim to send out orders within 24 hours of receipt. During peak season and at other times due to heavy demand this may not be possible. Orders placed on Fridays may not be sent until Monday. Time taken for the courier to deliver your order will depend on your location and their s... -
How much will it cost to deliver my order?
| | | --- | | Delivery charges vary depending on the items within your order (based on weight and volume calculations) and also your location. The appropriate delivery charges will be applied at checkout. | -
How soon will my order be despatched?
| | | --- | | We aim to send out orders within 24 hours of receipt. During peak season and at other times due to heavy demand this may not be possible. Orders placed on Fridays may not be sent until Monday. | -
I am coming to Katikati can I come and buy direct from your business?
| | | --- | | We are not generally open to the public but do have an annual open day where customers can come and purchase direct. Alternatively you can select Click n Collect at the check out for your delivery option. | -
I am local, can I come and buy direct from your business?
| | | --- | | We are not generally open to the public but do have an annual open day where customers can come and purchase direct. Alternatively you can select Click n Collect at the check out for your delivery option. Find out more here. | -
| | | --- | | You will have been emailed a tracking link for your order or this can be found when you log into your account. Please click on this link and check the status of your order. If it says that it has been delivered please search your property in locations it may have been left. If you ...
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No. We do not have a shop at our business premises in Katikati. We understand that a number of our loyal customers would like to visit and select their seeds. We regret this is not possible throughout the year, however we will have an annual Open Day each year that will be advertised where you ca...
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I wish to return my order what should I do?
| | | --- | | Seed or Products can only be returned with authorisation from Kings Seeds. Any request for the return of Seed or Products must be made within 14 days of delivery to info@kingsseeds.co.nz. Find more detail here. | -
My order has been damaged during delivery what should I do?
| | | --- | | You must notify us at info@kingsseeds.co.nz within 2 days of receiving your order if the goods have arrived damaged. We will then work with you to remedy it. | -
What if there is something wrong with my order?
| | | --- | | You must notify us at info@kingsseeds.co.nz within 2 days of receiving your order if there is any issue with your order. We will then work with you to remedy it. We make every attempt to be 100% accurate when we are processing customer orders, however human error does occur from ti...