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Can I add to my order once it has been placed?
| | | --- | | This may be possible if the order hasn’t already been packed. As we process many orders each day, once the order has been packed it becomes very difficult to find it. Please contact us as soon as possible at info@kingsseeds.co.nz with ADD TO ORDER in the subject heading | -
Can I amend my order once it has been placed?
| | | --- | | This may be possible if the order hasn’t already been packed. As we process many orders each day, once the order has been packed it becomes very difficult to find it. Please contact us as soon as possible at info@kingsseeds.co.nz with AMEND ORDER in the subject heading | -
How do I find an item and add it to my shopping cart?
| | | --- | | To find products you wish to purchase you have several options. You can use the search box to search by product type e.g. broccoli or you can search by the SKU unique to each product in our range – found in our Kings Seeds catalogue or you can browse to view and select your choices... -
How do I view what is in my shopping cart?
| | | --- | | At the top right corner of your screen you will see a number of small icons. Click on the shopping cart icon to view products you have placed in your cart. | -
| | | --- | | To Login to your account with Kings Seeds, you need your email address and password. Ensure your spelling is correct and your use of case, as these are case-sensitive. If you are still running into issues, please let us know. |
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| | | --- | | When you go to login click on “Forgot your password?”. Enter your email and click “Submit”. Check your email for the reset link and follow the prompts provided. If you do not receive the email link, check your junk folder or please make contact with us at info@kingsseeds.co.nz |
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I need to change my contact details?
Login to Kings Seeds website, click on "View Addresses" under your Account Details and update your address. -
I need to change my email address?
| | | --- | | You are unable to edit your email address within Kings Seeds account. Please call us on 07 549 3409 to assist with changing this. You may be required to answer some security questions to confirm your identity for privacy reasons. | -
| | | --- | | This takes you directly to the shopping cart where you can add your items by the SKU code detailed in the catalogue or on a previous invoice. Where there is more than one pack size associated with a SKU code you will be given the option to select the correct size. |
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Why is an item I have added to my cart no longer showing when I checkout?
| | | --- | | The item will have gone out of stock. You can check by searching for the product again. If it is out of stock you can request to be notified when it comes back into stock again. | -
Why is an item I have added to my cart now showing a different price when I checkout?
| | | --- | | The price will have been updated for the product. This can happen particularly if it has been some time since you added items to your cart before you then checkout. All our inventory and prices are in real time so if we make adjustments at our end these will show through as you are... -
Why is the price different online to that in the Kings Seeds catalogue?
| | | --- | | Firstly check the dates on your catalogue to ensure it is our current version. As part of our terms and conditions of sale Kings Seeds reserves the right to change the price of a product at anytime. Price changes are a result of increased cost prices from our suppliers or due to fr...